Privacy Policy

Last updated:

Overview

SendOff (“we”, “us”) provides tools for travel advisors to send SMS updates to existing customers. This policy explains what we collect, how we use it, and your choices.

What We Collect

Advisor account data (name, email)
Client contact data (name, phone), consent status (e.g., START/STOP), and message logs
Trip and event details needed to send reminders (title, time, time zone, location)
Technical data (IP, device, logs) for security and debugging

How We Use Data

To send service-related SMS messages for trips/reminders after consent
To show schedules, delivery status, and audit trails
To prevent abuse, comply with laws, and improve the Service

Sharing

We share data with service providers (e.g., SMS carriers/aggregators, cloud hosting) to operate the Service. We do not sell personal data.

Retention

We retain data as needed for the Service and legal requirements. Advisors can delete their clients’ data; we also delete upon verified request where required.

Consent & Opt-Out

End users can provide SMS consent by checking an optional checkbox on the web form (disclosures shown inline) or by replying START/YES to an invite with the same disclosures. If the box is left unchecked, we save the contact but do not text them until they opt in later. Users can opt out anytime by replying STOP. We honor HELP requests and provide support contact info.

Mobile numbers and SMS consent are never sold or shared for third-party marketing. We use numbers only to deliver service-related communications for the advisor who collected the consent. Any sharing is limited to service providers acting on our behalf (e.g., carriers, hosting).

Security

We use reasonable technical and organizational measures, but no method is 100% secure.

Your Choices

Advisors can update/delete client data in the app.
End users can opt out via STOP and may request data deletion via the advisor or via us.

Children

The Service is not directed to children under 13 and does not knowingly collect their data.

Contact

Questions or requests: support@sendoff.cc.